Terms of service
Last updated: 20 October 2025
Jurisdiction: England and Wales
These Terms and Conditions (the "Terms") govern your access to and use of Abodle’s mobile application (the "App") and website (the "Site"). The Site mainly provides information about Abodle and links to download the App. By accessing or using the Site or App, you agree to be bound by these Terms.
If you do not agree, do not use the Site or App.
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1. Definitions
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"Abodle", "we", "us", "our": The Abodle platform and the company operating it.
"User", "you", "your": Any person or entity that accesses or uses the Site or App, including Landlords and Tenants.
"Landlord": A User who lists or manages a rental property through the App.
"Tenant": A User who applies for or occupies a property through the App.
"Listing": A property listing created by a Landlord in the App.
"Tenancy Agreement": A legally binding agreement between a Landlord and a Tenant. Abodle is not a party to any Tenancy Agreement.
"Payment Provider": Third parties that process payments and payouts, for example card processors and Open Banking providers.
"Right to Rent Checks": Identity and immigration status checks required under UK law.
"Services": The features and functionalities offered by Abodle via the App and Site.
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2. Eligibility and accounts
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2.1 Age
You must be 18 or over to use the App.
2.2 Account
You must create an account to use most features. You agree to provide accurate information and keep it updated.
2.3 Security
You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. Contact us via in app support if you suspect unauthorised access.
2.4 Business use
If you create an account on behalf of a company or as a professional Landlord, you confirm that you have authority to bind that entity to these Terms.
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3. Role of Abodle
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3.1 Marketplace platform
Abodle provides tools for Landlords and Tenants to connect, communicate, manage applications, track maintenance, and coordinate payments.
3.2 Not an agent
Abodle is not a property agent, broker, insurer, deposit scheme, legal advisor, or guarantor. We do not own, manage, inspect, or control Listings, properties, or Tenancy Agreements.
3.3 No tenancy party
Abodle is not a party to Tenancy Agreements and has no liability arising from or related to such agreements, except where required by law.
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4. Listings, applications and Tenancy Agreements
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4.1 Listings
Landlords are solely responsible for the accuracy, legality, safety, and availability of Listings and properties, including compliance with housing standards, licensing, HMO rules, and health and safety requirements.
4.2 Applications
Tenants are responsible for ensuring that information provided in applications is true, accurate, and not misleading.
4.3 Right to Rent
Landlords are solely responsible for carrying out Right to Rent checks and complying with all related legal obligations. Abodle may provide tools to collect documents or share codes but does not conduct these checks as principal and does not guarantee compliance.
4.4 Tenancy Agreements
Any Tenancy Agreement is directly between Landlord and Tenant. Landlords are responsible for protecting deposits with a government approved scheme and providing required documents and notices.
4.5 Prohibited discrimination
Users must comply with equality and anti discrimination laws. Use of the App must not be discriminatory on the basis of protected characteristics.
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5. Payments, fees and payouts
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5.1 Payment processing
Payments are processed by Payment Providers. By using payment features, you agree to their terms and privacy notices. Abodle is not a bank or deposit taking institution and does not provide regulated payment services. It uses Payment Providers to facilitate transactions.
5.2 Platform fees
Abodle may charge service fees that are disclosed in the App before a transaction. For Landlord rent payouts, the typical split is 95 percent to the Landlord and 5 percent to Abodle, subject to change with notice. Fees are deducted from payouts or charged at checkout.
5.3 Open Banking and Pay by Bank
Where available, you may use account to account payments. Availability, fees, and settlement times are set by the Payment Provider.
5.4 Deposits
Where deposits are paid via the App, Landlords remain legally responsible for protecting tenancy deposits in a government approved scheme and for issuing the prescribed information. Abodle is not a deposit scheme.
5.5 Chargebacks and reversals
If a Tenant’s payment is reversed or disputed, Abodle may recover amounts from the Landlord’s future payouts or require repayment.
5.6 Tax
Each User is responsible for determining, collecting, reporting, and paying any taxes, duties, or other governmental charges associated with their use of the Services.
5.7 Currency and timing
Settlement times and currency conversions are set by Payment Providers and may vary.
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6. Conduct and acceptable use
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You agree not to:
* Breach any laws, regulations, or third party rights (including planning, licensing, safety, equality, and data protection laws).
* Post inaccurate, misleading, or fraudulent content.
* Circumvent fees or interfere with the proper functioning of the Services.
* Upload malware, attempt to gain unauthorised access, or conduct probing or vulnerability testing without written permission.
* Harvest data or scrape the Services except as permitted by law and these Terms.
* Engage in harassment, hate speech, or abusive behaviour.
* Use the Services to facilitate illegal subletting, rent to rent without authority, or unlawful evictions.
We may suspend or terminate accounts that violate these Terms.
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7. Reviews, ratings and communications
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7.1 User content
You may submit content such as messages, photos, or reviews. You grant Abodle a worldwide, non exclusive, royalty free licence to host, store, reproduce, and display such content solely to operate, improve, and promote the Services.
7.2 Accuracy
Reviews must be fair, lawful, and based on genuine experiences. We may moderate or remove content that breaches these Terms or applicable law.
7.3 In app messages
Communications between Users should remain professional and relevant to the tenancy process. We may access or preserve content where required by law or to enforce these Terms.
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8. Privacy
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Your use of the Services is also governed by the Abodle Privacy Policy. The Privacy Policy explains what personal data we collect and how we use it. Where Abodle acts as processor for Landlords, Landlords remain responsible for their own compliance duties.
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9. Intellectual property and App licence
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9.1 IP ownership
Abodle and its licensors own all rights in the Services, including software, logos, text, graphics, and designs, except for User content.
9.2 Licence to you
Subject to these Terms, Abodle grants you a limited, non exclusive, non transferable, revocable licence to install and use the App on devices you own or control for your personal or internal business use.
9.3 Restrictions
You may not copy, modify, reverse engineer, or create derivative works of the Services except where such restrictions are not allowed by law.
9.4 Open source
The App may include open source components that are governed by their own licences.
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10. Third party services and links
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The Services may integrate or link to third party services, for example Payment Providers and identity verification services. Abodle is not responsible for third party services and does not endorse them. Your use is subject to those providers’ terms and policies.
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11. Updates, availability and beta features
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11.1 Updates
We may automatically update the App to improve performance, security, or add features.
11.2 Availability
We aim for high availability but do not guarantee uninterrupted or error free operation.
11.3 Beta or experimental features
Some features may be labelled beta or preview and may change, break, or be withdrawn at any time.
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12. Suspension and termination
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12.1 By you
You may stop using the Services at any time. In app account closure may be available. If not, contact support via the App.
12.2 By us
We may suspend or terminate access immediately if you breach these Terms, if we are required to do so by law, or for security or operational reasons.
12.3 Effect
Upon termination, your licence ends and you must stop using the App. Certain sections continue to apply after termination, including intellectual property, disclaimers, limitation of liability, indemnity, and governing law.
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13. Consumer rights
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Nothing in these Terms affects your statutory rights under applicable consumer laws. If you are a consumer, certain disclaimers and limitations may not apply to you where the law does not allow them.
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14. Disclaimers
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14.1 As is
The Services are provided on an "as is" and "as available" basis. Abodle disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.
14.2 Listings and properties
Abodle does not warrant the accuracy, quality, safety, legality, or suitability of Listings or properties. Landlords and Tenants are solely responsible for their dealings and compliance.
14.3 No advice
Information provided through the Services is general information only and is not legal, financial, or professional advice.
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15. Limitation of liability
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15.1 Exclusions
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
15.2 Cap
Subject to clause 15.1, Abodle’s total aggregate liability arising out of or in connection with the Services shall not exceed the greater of:
(a) the total fees you paid to Abodle in the 12 months before the event giving rise to the claim, or
(b) 100 pounds sterling.
15.3 Indirect loss
Subject to clause 15.1, Abodle is not liable for any indirect or consequential loss, loss of profit, loss of business, loss of data, or loss of goodwill.
15.4 Allocation of risk
You agree that these limitations reflect a reasonable allocation of risk between you and Abodle.
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16. Indemnity
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You agree to indemnify and hold harmless Abodle from and against all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
(a) your breach of these Terms
(b) your misuse of the Services
(c) your Listings, properties, or User content
(d) your violation of any law or third party rights.
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17. Changes to the Services and Terms
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We may modify the Services and these Terms from time to time. Where changes are material, we will provide notice in the App or on the Site. Continued use after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Services.
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18. Notices and contact
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Notices may be provided in the App, via push notification, or on the Site. For support or rights requests, use the in app support or account help channels.
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19. Assignment
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Abodle may assign or transfer its rights and obligations under these Terms. You may not assign your rights or obligations without our prior written consent.
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20. Force majeure
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Abodle is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, strikes, outages, cyberattacks, or governmental actions.
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21. Severability and no waiver
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If any provision of these Terms is found unenforceable, it will be replaced with a valid term that most closely reflects the original intent. Failure to enforce any term is not a waiver of that term.
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22. Entire agreement and interpretation
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These Terms, together with any policies referenced in them such as the Privacy Policy, form the entire agreement between you and Abodle regarding the Services and replace any previous understandings. Headings are for convenience only and do not affect interpretation.
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23. Governing law and jurisdiction
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These Terms and any dispute or claim, including non contractual disputes, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer forum rights.
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24. Platform specific terms
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24.1 Apple App Store
If you downloaded the App from the Apple App Store, you acknowledge that Apple is not responsible for providing maintenance or support for the App. To the extent permitted by law, Apple has no warranty obligations and is not responsible for claims related to the App or your possession or use of it. You confirm you are not in a country subject to United States embargo or on a prohibited list. Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them.
24.2 Google Play
If you downloaded the App via Google Play, your use is also subject to the Google Play Terms of Service. Google has no obligation or liability for the App other than as required by applicable store policies.
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25. Landlord specific responsibilities (summary)
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Landlords agree to:
* Conduct Right to Rent checks and retain records as required by law.
* Comply with all landlord obligations, including property standards, licensing, safety checks, and provision of statutory documents.
* Protect deposits in an approved scheme and issue prescribed information.
* Use the App and User data in line with data protection laws and the Privacy Policy.
* Ensure all Listing information is accurate and kept up to date.
* Manage maintenance requests promptly and lawfully.
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26. Tenant specific responsibilities (summary)
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Tenants agree to:
* Provide accurate application information and promptly update any changes.
* Comply with Tenancy Agreements, property rules, and payment schedules.
* Use the App lawfully and respect other Users.
* Report maintenance issues responsibly and provide accurate details.
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27. Complaints and disputes between Users
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Abodle is not a party to disputes between Landlords and Tenants. Users should first try to resolve disputes directly. Where appropriate, you should consider formal dispute resolution options available under tenancy law or your Tenancy Agreement. Abodle may, but is not obliged to, offer limited facilitation tools.
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28. Fees and changes – notice
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Abodle may change fees or introduce new fees by giving prior notice in the App or on the Site. Continued use after the effective date means you accept the new fees. If you do not agree, you must stop using the Services before the change takes effect.
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